PRIVACY POLICY

Effective Date: 08-03-2024
Last Updated:  08-03-2025

1. Introduction

Horizon Quest Agency, operating under Filsims Enterprises, is committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of information:

a) Personal Information

• Name
• Contact details (email, phone number, address)
• Nationality and passport details
• Employment and educational background
• Travel history and preferences
• Payment information (if applicable)

b) Non-Personal Information

• IP address and device information
• Browser type and language
• Website usage data (e.g., pages visited, time spent on the site)
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide travel, study, work, and immigration consultancy services
• Process bookings and applications
• Communicate with you about our services, promotions, and updates
• Improve our website, services, and customer experience
• Ensure compliance with legal and regulatory requirements
• Prevent fraud, security breaches, or unauthorized activities

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

• With Service Providers: We may share your information with airlines, visa agencies, educational institutions, and other partners necessary for processing your requests.
• Legal Compliance: If required by law, we may disclose information to government authorities or regulatory bodies.
• Business Transfers: If Horizon Quest Agency undergoes a merger, acquisition, or sale, your information may be transferred as part of the business assets.

5. Data Security

We implement strict security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, while we strive to safeguard your data, no online transmission is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information
• Request the deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Restrict or object to certain data processing activities

To exercise these rights, contact us at [Your Contact Email].

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. Please review their policies before providing any personal data.

9. Changes to This Privacy Policy

Horizon Quest Agency reserves the right to update this Privacy Policy at any time. We will notify users of significant changes by posting an updated version on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: +254 74 6569 072